FAQ

WHERE ARE YOUR STOCKISTS? CAN I TRY SOMETHING ON? 

HOTEL 1171 IS ONLY OPEN ONLINE AT THIS TIME. SIGN UP FOR OUR MAILING LIST FOR UPDATES ON POTENTIAL POP-UPS IN YOUR CITY.

HOW DO I STOCK HOTEL 1171 IN MY STORE?

THANK YOU FOR YOUR INTEREST! HOTEL 1171 IS NOT OFFERING WHOLESALE AT THIS TIME. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

WE WILL SHIP YOUR PRODUCT WITHIN THE FIRST 2 BUSINESS DAYS OF RECEIVING YOUR ORDER.   WE SHIP OUT OF SOUTHERN CALIFORNIA VIA USPS PRIORITY MAIL.   FEEL FREE TO USE THIS USPS LINK TO TRACK THE STATUS OF YOUR DELIVERY. 

I PURCHASED SOMETHING AND IT'S NOT FITTING QUITE RIGHT, WHAT CAN I DO?

 

CLICK HERE FOR OUR RETURN/EXCHANGE POLICY.

I ORDERED SOMETHING AND HAVEN'T HEARD FROM YOU GUYS, WHAT'S UP?

IF YOU HAVE NOT RECEIVED YOUR CONFIRMATION, PLEASE EMAIL US AT INFO@HOTEL1171.COM.  WE'LL RESPOND RIGHT AWAY. 

THE PRODUCT I'M LOOKING FOR IS OUT OF STOCK, HOW CAN I GET IT?

FOLLOW US ON INSTAGRAM AND JOIN OUR MAILING LIST FOR UPDATES ON RESTOCKS AND NEW DROPS.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

VERY MUCH SO. WE PROCESS YOUR PAYMENTS WITH THE HELP OF SHOPIFY AND STRIPE AS THIRD-PARTY VENDORS WHO RESPECT YOUR PRIVACY AS MUCH AS WE DO. YOU CAN FIND MORE INFORMATION HERE:

 

ANY OTHER QUESTIONS? PLEASE CONTACT US AT INFO@HOTEL1171.COM