WHERE ARE YOUR STOCKISTS? CAN I TRY SOMETHING ON? 

HOTEL 1171 IS ONLY OPEN ONLINE AT THIS TIME. SIGN UP FOR OUR MAILING LIST FOR UPDATES ON POTENTIAL POP-UPS IN YOUR CITY.

HOW DO I STOCK HOTEL 1171 IN MY STORE?

THANK YOU FOR YOUR INTEREST! HOTEL 1171 IS NOT OFFERING WHOLESALE AT THIS TIME. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

ALL ORDERS ARE PROCESSED AND FULFILLED WITHIN 48 HOURS AND WILL BE SHIPPED WITHIN 3-5 DAYS AFTER FULFILLMENT. INTERNATIONAL ORDERS TAKE ABOUT 5- 7 DAYS VIA DHL.

WE SHIP OUT OF SOUTHERN CALIFORNIA VIA USPS PRIORITY MAIL. FEEL FREE TO USE THIS USPS LINK TO TRACK THE STATUS OF YOUR DELIVERY. 

DO YOU SHIP INTERNATIONALLY?

YES. WE SHIP WORLDWIDE. BE MINDFUL THAT ALL INTERNATIONAL ORDERS ARE FINAL SALE. 

WHAT IS YOUR INTERNATIONAL DUTIES AND TAXES POLICY? 

IMPORT DUTIES, TAXES, AND BROKERAGE FEES ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING AND HANDLING COST AND IT WILL BE COLLECTED UPON DELIVERY FROM THE CARRIERS FOR CERTAIN PACKAGES. THESE CHARGES ARE THE RECIPIENTS RESPONSIBILITY AS WE ONLY CHARGE THE TRANSPORTATION FEE FOR THE PACKAGES. YOU MAY CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE.

I PURCHASED SOMETHING AND IT'S NOT FITTING QUITE RIGHT, WHAT CAN I DO?

CLICK HERE FOR OUR RETURN/EXCHANGE POLICY.

MY ORDER IS INCORRECT, WHAT DO I DO?

IF YOU'VE RECEIVED :

  • AN INCORRECT SIZE OR ITEM.
  • AN ORDER WITH A MISSING ITEM.
  • A DAMAGED ITEM
  • THE INCORRECT ORDER ALL TOGETHER. 

CONTACT CUSTOMER SERVICE AT INFO@HOTEL1171.COM. BE SURE TO INCLUDE YOUR ORDER NUMBER AND WHICH ITEM IS INCORRECT. 

I ORDERED SOMETHING AND HAVEN'T HEARD FROM YOU GUYS, WHAT'S UP?

IF YOU HAVE NOT RECEIVED YOUR CONFIRMATION, PLEASE EMAIL US AT INFO@HOTEL1171.COM.  WE'LL RESPOND RIGHT AWAY. 

THE PRODUCT I'M LOOKING FOR IS OUT OF STOCK, HOW CAN I GET IT?

FOLLOW US ON INSTAGRAM AND JOIN OUR MAILING LIST FOR UPDATES ON RESTOCKS AND NEW DROPS.

WHAT IF I ACCIDENTALLY LIST AN INCORRECT SHIPPING ADDRESS?

PLEASE EMAIL INFO@HOTEL1171.COM IMMEDIATELY WITH "WRONG SHIPPING ADDRESS" AS THE SUBJECT. IN THE BODY OF YOUR EMAIL, PLEASE INCLUDE YOUR NAME AND YOUR "ORDER NUMBER".

WHY HAS MY ORDER BEEN CANCELED?

WHEN YOUR ORDER HAS BEEN CANCELED YOU'LL RECEIVE AN EMAIL WITH THE REASON WHY. YOUR TRANSACTION WILL BE REMOVED WITHIN 30 DAYS AFTER IT FIRST APPEARED.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

VERY MUCH SO. WE PROCESS YOUR PAYMENTS WITH THE HELP OF SHOPIFY AND STRIPE AS THIRD-PARTY VENDORS WHO RESPECT YOUR PRIVACY AS MUCH AS WE DO. YOU CAN FIND MORE INFORMATION HERE:

 

ANY OTHER QUESTIONS? PLEASE CONTACT US AT INFO@HOTEL1171.COM